A little help, when you need it.
Questions about a guide, a payment, or your account? Contact Black Friday Save directly. You do not need to buy a pass to ask for help.
Email us.
joshz.j719@gmail.comWe aim to reply within 3 business days, Monday–Friday, New York time. You can email us at any time. Our reply target is not a guarantee of resolution within that time.Email support ↗Request a refund ↗These links open a draft in your email app. If no app opens, copy the address into your email service. Nothing is sent until you send it.
Help us find your purchase.
Include the email used at checkout, the store guide or pass, the purchase date and amount, and a short description of the issue. Your order reference is available under My account → Orders & support. A receipt reference is also helpful, but you can contact us without one. Please do not email passwords, full card numbers, security codes, API keys, or identity documents.
Paid, but the guide is still locked?
Sign in with the same account you used to purchase, then check My account → Unlocked guides. If your payment is still processing, wait for confirmation before paying again. If it is confirmed but access is missing, email us with the purchase details so we can investigate and restore your access. If we cannot deliver or restore the purchased access, our Refund policy applies.
A charge or an unfinished checkout.
We can help investigate duplicate or unrecognized Black Friday Save charges. Closing an unfinished checkout on the membership page is different from requesting a refund for a completed payment. For a completed payment, email a refund request; there is no automatic refund button on this site. See the eligibility and process before requesting one.
An offer changed, or something looks wrong.
Send the store name, the guide URL, and what you found. Our guides are research, not retailer-issued coupons, and retailers control their own offer conditions. We can review our information; the retailer handles its product orders, shipping, returns, and promotion redemption.
Privacy and account requests.
Use the same email address above for questions about your information, or to request access, correction, or deletion. We may need to verify account ownership before acting. See our Privacy notice for what we use and retain.